6346 Shares

if I re load the MS office again, would that solve the problem, I mean would that remove the virus from PC?

if I re load the MS office again, would that solve the problem, I mean would that remove the virus from PC? Topic: if I re load the MS office again, would that solve the problem, I mean would that remove the virus from PC?
June 16, 2019 / By Ally
Question: My sister was opening a youtube, then suddenly got a msg from Norton anti virus saying that yr pc is infected by a virus, though the Norton Anti virus full package was on and running, the weird thing then the Anti virus was turned off!! I had to re Key the product key again to activate it, and after that the word docs are gone with this message, I asked Norton people they said they're willing to remove the virus and try to restore the files and be charged with $130, I bought the whole package with this amount so i refused, can't afford it now, what's the best solution... is the virus still in, should i re install everything again, the operation system and the other applications,, pls advise. thanks in advance
Best Answer

Best Answers: if I re load the MS office again, would that solve the problem, I mean would that remove the virus from PC?

Uziel Uziel | 3 days ago
Norton is a Rip off... Go to download.com and download a anit virus program called AntiVir.... It's free... I've never had a problem. I used to use AVG but I find antivir to be better. You may also want to download a spyware remover as well... Download.com will have reviews of some of the best ones... As far as restoring your files... do a search to see if they are anywhere on the PC... Also check the recycle bin.
👍 234 | 👎 3
Did you like the answer? if I re load the MS office again, would that solve the problem, I mean would that remove the virus from PC? Share with your friends
Uziel Originally Answered: How can i remove this virus?
what you got is a "rogue anti-spyware".A software that pretends to be a antivirus but actually it is a virus get spybot search and destroy from the link: http://www.downloadbestsoft.com/SpyBot-S... .Do a full scan and it should pick the problem and desinfect it. if it can't fully solve the problem(some spywares are very tricky) get "malware bytes" http://www.download.com/Malwarebytes-Ant... press on downlaod now also do a scan and see if it picks anything all these are free.Some good softwares are spyware doctor and webroot spy sweeper but these cost money(serial numbers:D).Howver get a trial from their websites if the first 2 softwares couldn't solve your problem.But they should. never reinstall windows unless you can't get rid of it with software.But it's a very common problem.You probably will get rid of it very fast
Uziel Originally Answered: How can i remove this virus?
Hello, I understand your problem viruses can be very frusterating...Anyhow, i can assure you Aol.com is not a virus, Go there, register a account, and download theyre free security suite. And then update it and start virus scan, Goodluck.

Rolf Rolf
Sounds like the virus got to Norton before Norton could get to the virus. Try this: I suggest you download the free Stinger utility from McAfee and run it in Safe Mode. Stinger's only purpose in life is to detect attacks on the major A-V programs. It’s so good at it the publisher has had to change its name a few times to keep malware from defending against it. Note that Stinger does not take the place of any other malware removers. You should still run them, probably also in Safe Mode. Also note that Stinger won't necessarily repair any damage the malware caused. You may have to reinstall Norton. To get into Safe Mode or Safe Mode with Networking: 1.Log out and reboot your machine. 2.When the machine starts the reboot sequence, press the F8 key repeatedly. 3.Select Safe Mode or Safe Mode with Networking from the resulting menu. 4.Login. In case the malware has changed your password, try logging in as Administrator. By default, Administrator has no password. 5.The machine will continue booting, but the Windows desktop will look different. 6.When you're finished doing what you need to do, log out and reboot back into normal mode. Good luck.
👍 100 | 👎 -4

Mile Mile
reloading office doesn't get rid of the virus. If you have a virus, and you have a full Norton package, run a full scan of the system to find any viruses and remove them. Sounds like the virus removed your word files. Honestly, I would save any data you need on CDs or removable hard drive and wipe the system clean and reload EVERYTHING. That way you are assured the virus is completely gone.
👍 98 | 👎 -11

Mile Originally Answered: How to remove a virus from OS (C:)?
Check out an article on the Asystematics site on virus removal. You may be loading a big pile of Start up files from your apps and could be the centre of your problem.

If you have your own answer to the question if I re load the MS office again, would that solve the problem, I mean would that remove the virus from PC?, then you can write your own version, using the form below for an extended answer.